Ongoing support
Professional hour packagesWith a clear scope.
Specialist support on demand, with a defined professional profile, agreed hours and clear usage reporting.
Support tailored to you
Profiles and hour packages
Base prices in CLP: gross professional fees or net before VAT on an invoice.
5 h · 0% discount · vigencia 60 días
10 h · 5% discount · vigencia 90 días
20 h · 10% discount · vigencia 120 días
Prepaid. Meetings, analysis and agreed execution consume hours. Time recorded in 15-minute blocks.
Starting point
What we will address
Choose a profile and a package of 5, 10 or 20 hours for bounded tasks. Remote work during business hours, with priorities and availability agreed before activation.
Deliverables
What you will receive
- Initial meeting included in the contracted hours and a list of priorities
- Time log in 15-minute blocks, showing tasks and remaining balance
- Deliverables agreed for each task according to the chosen profile
- Usage and closing report; no automatic renewal
Judgement and method
How we approach it
- Kanban to prioritise tasks and show progress
- Jira, Confluence or an agreed tracking tool
- Documentation and change control practices
Frameworks are adapted to the scope and size of your organization. Their use as references does not imply certification or affiliation.
Outside the base scope
- 24/7 support, emergencies and guaranteed response SLAs
- Licences, infrastructure, travel and third-party costs
- Certifications, assurance opinions and tasks outside the agreed capabilities
- Packages are valid for 60, 90 or 120 days from activation. Rescheduling and unused hours are agreed in writing; no automatic renewal.
Reference frameworks
Judgement behind
delivery.
Methodological references adapted to the scope. They do not imply certification or affiliation.